Refund policy

We want you and your pet to love your Furry Touch grooming tools. If something isn't right, here's how returns work.

30-day returns
You have 30 days from the date your order is delivered to request a return.

Unused items
You can return items that are unused, in their original packaging, with all included accessories. Return shipping is paid by the customer.

Used items
For hygiene reasons, we can't accept returns of products that have been used on a pet, unless the product is defective.

Defective or damaged items
If your product arrives damaged, stops working, or has a defect within 30 days of delivery, contact us. We'll send you a free return label and give you a replacement or a full refund, whichever you prefer.

How to start a return
Email us at help@furrytouchpets.com with your order number and the reason for the return. We'll reply with return instructions. Items sent back without contacting us first may not be accepted.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Original shipping charges aren't refundable unless the item was defective.

Questions?
Email help@furrytouchpets.com